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Terms and conditions

Confirmation of session(s) 

Please note that a booking made over the phone or via email or letter by a school representative is itself confirmation of booking a session. You will be charged unless you have asked for a provisional booking. If so, you must confirm this booking within 24 hours or risk losing the slot.

We shall send you written confirmation of your booking to ensure the details we have are correct and to give you important visit information. In order to fully enjoy your visit, we recommend you read this carefully.

Payment

An invoice for payment due will be sent shortly after your visit and you will have 30 days from the date of the invoice to pay.

If paying the subscription rate for multiple classes, an invoice will be sent out for the full amount. The subscription rate applies for one whole calendar year from the date of this first booked visit. Unused sessions will be forfeited. You are not obliged to book all the sessions at the same time. However, please be aware that we can fully book our session slots several months in advance so we would recommend you book as early as possible to ensure the school benefits from all your subscription sessions. Your remaining sessions will be forfeited if we are fully booked.

Payment can be made over the phone using a credit card or by sending a cheque made payable to: Geffrye Museum Trust Ltd.

If payment has not been received by the 30 day deadline, we will write to the head teacher of your school and ask that the balance is paid before we book or receive any more classes from your school.

Please see http://www.geffrye-museum.org.uk/visiting/school-visits/ for a full list of charges.


Cancellation

Cancellation of a confirmed booking must be made in writing via email or letter to our bookings officer: bookings@geffrye-museum.org.uk

For confirmed visits, the following cancellation charges apply once notification is received by the Museum:

  • More than 4 weeks before your visit:  No cost
  • Between 2 and 4 weeks before your visit: 50% of the cost
  • Less than 2 weeks before your visit:  100% of the cost

The Geffrye Museum reserves the right to cancel or re-schedule the booking due to unforeseen circumstances. Every effort will be made to minimise disruption to your booking and if necessary, a refund will be made. The Geffrye Museum does not accept liability for any other additional costs incurred.

September 2012