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Returns policy

Tickets for Events

Please read all details carefully before confirming your booking. Tickets booked online are non-refundable and non-exchangeable.

Books & Gifts

If you are unhappy with your purchase, please return it to us and we will exchange it or give you a refund. You must return it within 30 days and include your receipt. Please use the original packaging with all the documentation and enclose a note giving the reason for the return and, if defective, describing the fault. Please return any damaged goods within 14 days for refund or replacement. A refund will be issued once we have received the item. For hygiene reasons earrings cannot be returned unless faulty.

Faulty goods

If you are returning an item because it is faulty or because we have made an error, we will refund the postage. Otherwise, you will be responsible for such cost. To return an item, please send it to the address below. This does not affect your statutory rights.


Discounts cannot be combined, only one may be used per order.


You have the right to cancel the purchase of any item within 14 days of delivery. Please note though that for hygiene reasons earrings cannot be returned. To cancel your purchase, please return the item with a note explaining the reasons for the cancellation to the address below.

The purchase price of the item will be refunded, though not any postage costs incurred when we sent the item to you or when you returned the item to us.

Please send all returns to:
The Geffrye Museum Online Shop
136 Kingsland Road
E2 8EA
United Kingdom